Front Desk & Patient Services Specialist

Ontario Trillium Foundation; Slidell (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance (

Continued Education Programs

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Job summary

Monarch Medical Management in Mandeville, LA seeks a professional Front Desk Coordinator to join our fast-paced chiropractic practice. You will be the first point of contact, greeting patients, scheduling appointments, collecting co-pays, and updating records with a focus on accuracy and service.

HIPAA compliance is essential, bilingual Spanish support is a plus, and a calm, professional demeanor is required.

Qualifications

• 2+ years of customer service or front desk experience, preferably in healthcare.
• Bilingual (Spanish) is a plus.
• Strong organizational, communication, and multitasking skills.
• Positive, professional attitude with attention to detail.

Responsibilities

• Greet and assist patients and visitors in a courteous, professional manner.
• Answer incoming calls promptly and direct appropriately.
• Collect co-pays and balances; explain financial obligations to patients.
• Register and update patient information; verify insurance eligibility.
• Schedule appointments and manage provider calendars.
• Ensure efficient patient flow and timely communication with clinical staff.
• Maintain patient records and ensure availability of treatment information.
• Uphold privacy and confidentiality protocols (HIPAA compliance).
• Provide translation for Spanish-speaking patients (preferred).
• Cross-train with medical assistant duties as needed.
• Perform additional administrative duties as assigned.

Skills

Customer service

Front desk

Healthcare setting

Bilingual Spanish

Organizational skills

Communication

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Some college preferred

Tools

HIPAA compliance

Job description

Monarch Medical Management in Mandeville, LA seeks a professional Front Desk Coordinator to join our fast-paced chiropractic practice. You will be the first point of contact, greeting patients, scheduling appointments, collecting co-pays, and updating records with a focus on accuracy and service.

HIPAA compliance is essential, bilingual Spanish support is a plus, and a calm, professional demeanor is required.