Patient Experience Coordinator (Front Desk)

MyEyeDr.; Hutto (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team. You will help manage check-in/check-out, verify insurance, confirm appointments, and support the office staff to ensure a best-in-class patient experience.

Training is provided, and some weekend/evening shifts may be required. No optical experience is required as training and tools will be provided to learn the industry and deliver exceptional care to our patients.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front Desk

Customer Service

Organization

Multi-tasking

Communication

Job description

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team. You will help manage check-in/check-out, verify insurance, confirm appointments, and support the office staff to ensure a best-in-class patient experience.

Training is provided, and some weekend/evening shifts may be required. No optical experience is required as training and tools will be provided to learn the industry and deliver exceptional care to our patients.