Patient Services Coordinator - Front Desk & Scheduling

MyEyeDr.; Canton (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training programs

Vision coverage

Associate discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a best-in-class patient experience.

Training will be provided to learn about vision care and insurance options, enabling you to support patients effectively. You will report to the Office General Manager, with some weekend and evening shifts required, and opportunities to grow within a caring, team-oriented environment.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.

Responsibilities

• Provide patients a personalized check in/out experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multitasking

Phone etiquette

Computer savvy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a best-in-class patient experience.

Training will be provided to learn about vision care and insurance options, enabling you to support patients effectively. You will report to the Office General Manager, with some weekend and evening shifts required, and opportunities to grow within a caring, team-oriented environment.