Patient Experience Coordinator (Front Desk)

Biospine Holding Company, LLC; Orlando (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

Gulf Coast Spine is seeking a Front Desk Receptionist to welcome patients to the clinic and handle check-in duties with accuracy and courtesy. You will verify demographics and insurance information, collect payments, and maintain an organized reception area.

The role requires strong communication, attention to detail, and the ability to work across locations as needed. Previous medical or call-center experience is preferred, and a proactive approach to patient service is essential to support a

Qualifications

• 1 year of relevant call center or medical experience preferred.
• 1-2 years of customer service required.
• 1 year of medical terminology preferred.
• Ability to problem solve and communicate effectively.
• Proficient in professional and effective communication skills.

Responsibilities

• Welcoming patients and visitors in a friendly, courteous, and caring manner.
• Checking in and verifying that all information in demographics, including insurance information, are correct.
• Collecting payments.
• Maintaining the reception area in an organized fashion.
• Traveling to all other locations when needed.
• Communicates with other team members in clinical and clerical areas to provide a successful patient centered practice.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Medical terminology

Phone etiquette

Multitasking

EMR software

Education

High School diploma or GED

BLS Certificate

RMA Preferred

Tools

Microsoft Office

Outlook

EMR systems

Job description

Gulf Coast Spine is seeking a Front Desk Receptionist to welcome patients to the clinic and handle check-in duties with accuracy and courtesy. You will verify demographics and insurance information, collect payments, and maintain an organized reception area.

The role requires strong communication, attention to detail, and the ability to work across locations as needed. Previous medical or call-center experience is preferred, and a proactive approach to patient service is essential to support a