Patient Experience Coordinator | Flexible Schedule & Growth

H2 Health; Willow Park (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

Flexible scheduling

Career advancement

Full benefits: medical, dental, vision

401(k) with match

Generous PTO and paid holidays

Life insurance

Supportive team culture

Parental leave

Job summary

Fort Worth Physical Therapy, part of the H2 Health family, seeks a Patient Coordinator to bridge patient care with administrative excellence at our Willow Park clinic. You will be the first point of contact, ensuring patients receive attentive service from the moment they walk in.

Responsibilities include coordinating appointments, handling referrals, verifying insurance, updating records, and supporting clinicians and staff to create a smooth, welcoming patient experience in a busy outpatient

Qualifications

• High school diploma or equivalent; healthcare administration coursework is a plus.
• At least 1 year in healthcare/medical office setting.
• Knowledge of medical terminology and insurance processes.
• Strong interpersonal and communication skills.
• Familiarity with EMR/EHR systems and basic computer skills.
• Ability to handle confidential information.
• Proficient with office software and EHR systems.

Responsibilities

• Coordinate patient appointments, verify insurance, and handle referrals.
• Maintain and update patient records with accuracy and confidentiality.
• Assist with front desk operations, answering phone calls, and managing inquiries.
• Work closely with clinicians and administrative staff to enhance patient experience.
• Ensure a welcoming and organized clinic environment.

Skills

Interpersonal communication

Customer service

Organizational skills

Confidentiality

Team collaboration

Education

High school diploma

Healthcare administration coursework

Tools

EMR/EHR systems

Microsoft Office

Phone system

Job description

Fort Worth Physical Therapy, part of the H2 Health family, seeks a Patient Coordinator to bridge patient care with administrative excellence at our Willow Park clinic. You will be the first point of contact, ensuring patients receive attentive service from the moment they walk in.

Responsibilities include coordinating appointments, handling referrals, verifying insurance, updating records, and supporting clinicians and staff to create a smooth, welcoming patient experience in a busy outpatient