Patient Experience Coordinator – Dental Surgery

Specialty Dental Brands; Columbia (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid holidays

Paid time off

Job summary

Hunter Oral & Implant Surgery in Columbia, TN is seeking a friendly Patient Coordinator to join our established oral surgery team. You will manage appointments, assist patients with treatment and financial information, and help guide them through their surgical journey with compassionate service.

Responsibilities include greeting patients, handling calls, coordinating consultations and follow-ups, verifying insurance, explaining payment options, maintaining records, and supporting the front

Qualifications

• Previous dental or medical front office experience preferred.
• Oral surgery or specialty dental experience is a plus.
• Experience with dental or medical insurance verification and billing preferred.
• Familiarity with treatment estimates, patient financial arrangements, and payment collection.
• Strong computer skills and ability to learn practice management systems.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable discussing financial information and treatment-related questions with patients.

Responsibilities

• Welcome patients and families while creating a friendly, professional, and comfortable environment.
• Manage incoming phone calls, appointment scheduling, and patient inquiries.
• Coordinate consultations, surgical appointments, and follow-up visits.
• Communicate with referring dental offices and assist with coordinating patient referrals.
• Verify dental and medical insurance benefits and assist with insurance-related questions.
• Review treatment estimates, financial arrangements, and payment expectations with patients.
• Collect patient payments, copayments, and outstanding balances.
• Assist patients with understanding financing options and financial policies.
• Maintain accurate patient records, medical histories, and electronic documentation.
• Communicate with clinical team members to support efficient patient flow and surgical scheduling.
• Provide patients with appointment reminders and necessary pre- and post-operative information as directed.
• Address patient questions and concerns with compassion, professionalism, and attention to detail.
• Maintain an organized and welcoming front office.
• Perform other duties and responsibilities as assigned by management.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

People-oriented

Computer skills

Tools

Practice management systems

Insurance verification software

Job description

Hunter Oral & Implant Surgery in Columbia, TN is seeking a friendly Patient Coordinator to join our established oral surgery team. You will manage appointments, assist patients with treatment and financial information, and help guide them through their surgical journey with compassionate service.

Responsibilities include greeting patients, handling calls, coordinating consultations and follow-ups, verifying insurance, explaining payment options, maintaining records, and supporting the front