Patient Experience Coordinator – Dental Practice

Boston University; Boston (MA); On-site; USD 24,000 - 39,000; Full time

Job summary

Boston University Medical Campus seeks a Patient Coordinator for the Group Practice Office of Clinical Affairs. You will support the patient care journey from initial contact to treatment completion, handling scheduling, information updates, payments, and inquiries.

This role requires strong customer service and teamwork to ensure a smooth patient experience. Reporting to the Clinic Practice Manager, you will manage appointment flow, patient communication, and reporting while maintaining

Qualifications

• 1–3 years of customer service experience; healthcare exposure preferred.
• Ability to adapt to changes and dynamic environments.
• Strong interpersonal, communication, and teamwork skills.

Responsibilities

• Schedule patient appointments and update patient information.
• Answer calls, respond to emails, and run reports for the group practice.
• Maintain patient waitlist reports and backfill appointments as needed.
• Verify eligibility, collect payments, and provide receipts to patients.
• Close out daily charges and reconcile payments with the finance team.
• Support clinic operations and patient care services as needed.

Skills

Customer service

Adaptability

Interpersonal skills

Education

Certificate-based program in healthcare administration

Job description

Boston University Medical Campus seeks a Patient Coordinator for the Group Practice Office of Clinical Affairs. You will support the patient care journey from initial contact to treatment completion, handling scheduling, information updates, payments, and inquiries.

This role requires strong customer service and teamwork to ensure a smooth patient experience. Reporting to the Clinic Practice Manager, you will manage appointment flow, patient communication, and reporting while maintaining