Dental Patient Care & Scheduling Specialist

Boston University; Boston (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

Boston University Medical Campus is seeking a Patient Coordinator to manage daily desk operations and ensure excellent front-end customer service in the Specialty clinics for patients and students.

You will greet patients, check them in, answer calls, schedule appointments, coordinate referrals, triage emergencies, and support patient care management in line with Henry M. Goldman School of Dental Medicine policies.

Qualifications

• High School Diploma required;Associates degree preferred.
• 1–3 years in a customer service environment with heavy patient interaction; healthcare/private practice office experience preferred.
• Ability to adapt to changes in the work environment and manage delays or unexpected events.

Responsibilities

• Greet patients, check them in as arrivals and notify doctors.
• Answer all incoming calls and direct as needed.
• Schedule appointments and coordinate referrals to ensure continuity of care.

Skills

Prioritize tasks

Time management

Teamwork

Interpersonal skills

Education

High School Diploma

Associates degree preferred

Tools

CRM systems

Job description

Boston University Medical Campus is seeking a Patient Coordinator to manage daily desk operations and ensure excellent front-end customer service in the Specialty clinics for patients and students.

You will greet patients, check them in, answer calls, schedule appointments, coordinate referrals, triage emergencies, and support patient care management in line with Henry M. Goldman School of Dental Medicine policies.