Patient Experience Coordinator - Cancer Clinic

UK HealthCare; Lexington (VA); On-site; USD 46,420,000 - 71,159,000; Full time

Job summary

The Patient Relations Assistant at University of Kentucky Cancer Clinic Services in Lexington, KY, supports a positive patient experience by greeting patients, registering, verifying insurance, handling cash, and preparing medical records.

Responsibilities include scheduling appointments, obtaining new patient records, communicating information by phone and in person, and helping improve attendance records; the role requires excellent customer service and confidentiality.

Qualifications

• Extensive customer service experience.
• Calm, helpful communication during stressful situations.
• Strong attention to detail and confidentiality.
• Ability to prioritize tasks and multitask across systems.

Responsibilities

• Greet patients and assist with registration and scheduling.
• Verify insurance and handle cash transactions.
• Prepare and organize medical records.
• Communicate information with patients by phone and in person.
• Maintain attendance records and support clinic initiatives.

Skills

Customer service

Data entry

Attention to detail

Confidentiality

Teamwork

Education

HS

Job description

The Patient Relations Assistant at University of Kentucky Cancer Clinic Services in Lexington, KY, supports a positive patient experience by greeting patients, registering, verifying insurance, handling cash, and preparing medical records.

Responsibilities include scheduling appointments, obtaining new patient records, communicating information by phone and in person, and helping improve attendance records; the role requires excellent customer service and confidentiality.