Patient Experience Coordinator

Flagship Specialty Partners; Waynesville, Northern (NC, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k with match

Paid holidays

PTO accrual starting immediately

Job summary

Flagship Specialty Partners is seeking a patient care/medical office coordinator to ensure a superior patient experience in a fast-paced oral surgery setting.

You will handle appointments, verify benefits, and coordinate with referrals while delivering exceptional service and accurate information to patients and payers.

Qualifications

• High school diploma or equivalent.
• Prior experience in medical or dental office preferred.
• Proficiency with Microsoft Office and EMR systems.

Responsibilities

• Provide outstanding customer service with the patient as a priority.
• Answer calls and schedule new or existing patients.
• Confirm appointments and give pre-appointment instructions.
• Discuss benefits and co-pays for outpatient procedures.
• Respond to third-party payers' requests for information.
• Coordinate benefit verification and self-pay options for new patients.
• Coordinate referrals and radiography with team and offices.

Skills

Customer service

Phone handling

Insurance verification

Scheduling

Communication

Education

High school diploma or equivalent

Tools

MS Office

EMR software

Job description

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship's evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients' needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office