Patient Experience Coordinator

Rockcliff Oral and Facial Surgery; Lake Junaluska (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k with match

Paid holidays

PTO accrual starting immediately

Job summary

Rockcliff Oral and Facial Surgery in Waynesville, NC is seeking a Patient Experience Coordinator to join a fast-paced dental practice. You will be the first point of contact for referrals and guide patients through the process from start to finish.

The role requires a high school diploma, strong computer skills, and experience in medical or dental offices. Preferred candidates have healthcare administration education and 2+ years in scheduling, insurance verification, and billing.

Qualifications

• High school diploma or equivalent with prior medical/dental office experience.
• Proven ability to access, input, and retrieve information using computer programs incl. MS Office.
• Comfort with learning new software programs and EMR systems.

Responsibilities

• Exhibits outstanding customer service with the patient as a top priority.
• Answers calls, responds to inquiries, or schedules patient appointments.
• Confirms patient appointments and provides pre-visit instructions.
• Coordinates benefits verification or self-pay options for new patients.
• Coordinates referrals and radiography with team and other offices.

Skills

Customer service

Appointment scheduling

EMR software

MS Office

Communication

Education

High school diploma

Healthcare administration degree (Associates or Bachelors)

Tools

EMR software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Experience Coordinator

Full Time Clerical Waynesville, NC, US

2 days ago Requisition ID: 2645

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients’ needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office