Patient-Centric Front Office Coordinator

MarinHealth; San Rafael (CA); On-site; USD 31,000 - 43,000; Full time

Job summary

MarinHealth is seeking a Front Office Coordinator to join our busy North Bay clinics. You will be the first point of contact for patients, delivering courteous, accurate information and coordinating appointments in a fast-paced setting.

The role requires strong customer service skills, bilingual Spanish is desired, and experience with EPIC and Microsoft Office is a plus. Work is primarily in the front office across multiple MarinHealth locations.

Qualifications

• High school diploma or GED required; business school or related training preferred.
• One year of progressive responsibility in similar role; basic EMR exposure a plus.
• Experience with EPIC and Microsoft Office is desirable.

Responsibilities

• Answers telephones, triages calls, takes messages, provides information.
• Schedules patient appointments and admissions as required.
• Prepares patient charts and scans documents into the Electronic Health Record (EHR).
• Attends staff meetings and maintains office files.
• Registers patients and verifies information; coordinates referrals and authorizations.
• Collects payments, balances copays, and processes receipts.
• Oversees reception area and maintains patient confidentiality.
• Performs other related work as assigned.

Skills

Interpersonal skills

Customer service

Professional attitude

Bilingual Spanish

English proficiency

Education

High school diploma or GED

Business school training

Tools

EPIC software

Microsoft Office

Job description

MarinHealth is seeking a Front Office Coordinator to join our busy North Bay clinics. You will be the first point of contact for patients, delivering courteous, accurate information and coordinating appointments in a fast-paced setting.

The role requires strong customer service skills, bilingual Spanish is desired, and experience with EPIC and Microsoft Office is a plus. Work is primarily in the front office across multiple MarinHealth locations.