Patient Experience Coordinator

Complete Wellness; New York (NY); Vor Ort; USD 30.000 - 37.000; Vollzeit

Zusammenfassung

Complete Wellness, a Manhattan pain management practice, seeks a Patient Experience Coordinator to greet patients, manage office flow, answer phones, schedule visits, and process payments. You will partner with the clinical team to keep patients on track with their care plans and ensure a warm, high-touch experience across visits.

The role emphasizes relationship-building, clear written and verbal communication, and reliability in a fast-paced medical environment.

Qualifikationen

• Bachelor's degree or equivalent
• Prior medical front desk experience helps but is not required
• Sharp, curious, and comfortable learning new software without a manual

Aufgaben

• Greet patients and manage the flow of the office
• Answer the phone and communicate across phone, text, and email
• Schedule appointments and manage the patient calendar
• Take payments and sell service packages
• Coordinate with providers on patient care and progress

Kenntnisse

Communication

Organization

Multitasking

Written communication

Ausbildung

Bachelor's degree or equivalent

Tools

EHR systems

Patient payments software

Email/SMS tools

Jobbeschreibung

Complete Wellness is a multidisciplinary pain management practice with three Manhattan locations and a clear ambition: to become the health and wellness brand of the Tri-State Area. We take a root-cause approach to pain, and we run the business with the same mindset: fix the root cause, not the symptom.

We are hiring a Patient Experience Coordinator to deliver a warm and high touch experience for patients: greet them, manage the flow of the office, answer the phone, schedule out, and take payments. You will own the patient's journey from during each visit, work directly with our clinical team to keep patients on track with their care plans.

What you will own

• Patient journey: welcoming people by name, scheduling around their lives, and making sure no one falls through the cracks between visits
• Communication across phone, text, and email.
• Taking payments and selling packages.
• Coordination with providers on patients care and progress.
• Our tools: you will learn our EHR, patient communication and payment systems quickly and use them every day.

Who thrives here

• People who are sharp, curious, and comfortable learning new software without a manual
• Strong writers and clear speakers; we invest heavily in the relationship with our patients and teammates
• Well organized, structured, and reliable
• Steady under pressure and while multi tasking in a busy practice
• Candidates with a bachelor's degree or equivalent intellectual firepower, from any field. Prior medical front desk experience helps but is not required.

Compensation and benefits

• $22–$27 per hour
• Complimentary access to all of our providers and services (chiropractic, physical therapy, acupuncture, massage)
• A path into operations, patient care coordination, or practice management as we grow
• A small, direct, close knit team where good ideas get implemented fast