Patient Experience Coordinator

Norton Healthcare; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Norton Healthcare is seeking a Receptionist to serve as the liaison between physicians and patients at our Louisville practice. Responsibilities include answering calls, scheduling appointments, greeting patients, collecting registration and insurance data, and updating billing information.

The role supports patient flow and may involve charge entry and referrals as needed. We provide comprehensive on‑the‑job training with no prior experience required, and Spanish language ability is considered

Qualifications

• No experience required; on-the-job training provided.

Responsibilities

• Answer telephone and determine nature of caller requests.
• Schedule appointments and route calls; take messages.
• Greet patients and family members; collect registration and insurance data.
• Update billing system with patient information and data.
• Pull charts for messages and facilitate patient flow in the practice.
• Assist with charge entry, referrals and pre-certifications; schedule specialist appointments and tests.

Skills

Spanish language ability

Education

High School Diploma or GED

Job description

Norton Healthcare is seeking a Receptionist to serve as the liaison between physicians and patients at our Louisville practice. Responsibilities include answering calls, scheduling appointments, greeting patients, collecting registration and insurance data, and updating billing information.

The role supports patient flow and may involve charge entry and referrals as needed. We provide comprehensive on‑the‑job training with no prior experience required, and Spanish language ability is considered