Patient Experience Coordinator

University of Kentucky; Lexington (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

University of Kentucky in Lexington, KY, seeks an entry-level STEPS Patient Engagement Rep Associate to support enterprise contact center operations and patient scheduling with professionalism and confidentiality.

Responsibilities include handling routine inquiries, registering patients, verifying demographics and insurance, and escalating complex issues while maintaining HIPAA compliance and accurate documentation.

Responsibilities

• Responds to routine patient inquiries via phone, email, or electronic systems using established scripts.
• Schedules standard appointments and procedures based on protocols.
• Verifies patient demographics and basic insurance information for accuracy.
• Completes initial registration steps in electronic systems.
• Transcribes referrals received by fax and collaborates with referring providers to verify diagnosis and demographic information.
• Provides patients with general information regarding services, policies, and procedures.
• Escalates complex inquiries or issues to senior representatives or supervisors.
• Maintains accuracy and confidentiality of patient information in compliance with HIPAA.
• Documents patient interactions in contact center systems.
• Meets entry-level productivity and quality standards for contact center operations.
• Performs other duties as assigned.

Job description

University of Kentucky in Lexington, KY, seeks an entry-level STEPS Patient Engagement Rep Associate to support enterprise contact center operations and patient scheduling with professionalism and confidentiality.

Responsibilities include handling routine inquiries, registering patients, verifying demographics and insurance, and escalating complex issues while maintaining HIPAA compliance and accurate documentation.