Patient Access & Experience Coordinator

University of Kentucky; Frankfort, Northern (KY, KY); Hybrid; USD 22,000 - 33,000; Full time

Job summary

University of Kentucky's UKHC Frankfort Primary Care Clinic is seeking a Patient Relations Assistant to deliver a welcoming, efficient patient experience in Frankfort, KY. The role involves greeting patients, registering and verifying insurance, handling cash, preparing medical records, scheduling appointments, and communicating with patients by phone and in person.

It supports clinic operations and attendance initiatives.

Qualifications

• Customer service experience preferred.
• Ability to register patients and verify insurance.
• Maintain confidentiality and data accuracy.

Responsibilities

• Greet patients and register them for visits.
• Verify insurance and collect necessary information.
• Handle cash and process payments accurately.
• Prepare medical records and update charts.
• Schedule appointments and manage patient records.
• Communicate information with patients by phone and in person.

Skills

Customer service

Data entry

Communication

Confidentiality

Education

HS

Job description

University of Kentucky's UKHC Frankfort Primary Care Clinic is seeking a Patient Relations Assistant to deliver a welcoming, efficient patient experience in Frankfort, KY. The role involves greeting patients, registering and verifying insurance, handling cash, preparing medical records, scheduling appointments, and communicating with patients by phone and in person.

It supports clinic operations and attendance initiatives.