Patient Engagement & Scheduling Associate

University of Kentucky; Lexington (KY); On-site; USD 23,000 - 32,000; Full time

Job summary

University of Kentucky is seeking an entry-level STEPS Patient Engagement Rep Associate to support a busy enterprise contact center in Lexington, KY. You will help with appointment scheduling, patient inquiries, and registration under established procedures while ensuring HIPAA confidentiality and accurate data handling.

The role is temporary, full-time, with a Monday–Friday 8am–5pm shift. Salary is $20/hour, and the position emphasizes creating a positive patient experience and coordinating

Qualifications

• Responds to routine patient inquiries via phone, email, or electronic systems using established scripts.
• Verifies patient demographics and basic insurance information for accuracy.
• Completes initial registration steps in electronic systems.
• Transcribes referrals received by fax and collaborates with referring providers to verify information.

Responsibilities

• Responds to routine patient inquiries via phone, email, or electronic systems using established scripts.
• Schedules standard appointments and procedures based on protocols.
• Verifies patient demographics and basic insurance information for accuracy.
• Completes initial registration steps in electronic systems.
• Transcribes referrals received by fax and collaborates with referring providers to verify diagnosis and demographic information.
• Provides patients with general information regarding services, policies, and procedures.
• Escalates complex inquiries to senior representatives or supervisors.
• Maintains confidentiality of patient information in HIPAA-compliant manner.
• Documents patient interactions in contact center systems.
• Meets entry-level productivity and quality standards for contact center operations.

Job description

University of Kentucky is seeking an entry-level STEPS Patient Engagement Rep Associate to support a busy enterprise contact center in Lexington, KY. You will help with appointment scheduling, patient inquiries, and registration under established procedures while ensuring HIPAA confidentiality and accurate data handling.

The role is temporary, full-time, with a Monday–Friday 8am–5pm shift. Salary is $20/hour, and the position emphasizes creating a positive patient experience and coordinating