STEPS Client Services Analyst

University of Kentucky; Lexington (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

UK HealthCare Information Technology Services at University of Kentucky in Lexington, KY is seeking a STEPS Client Services Analyst to provide tier 1 end-user support. You will handle incident and request intake, document resolutions, and work with clinicians, customers, department leadership, and IT staff in a highly matrixed environment.

The role emphasizes communication, collaboration, and adherence to departmental goals and behavioral expectations within UK HealthCare.

Qualifications

• Experience providing tier 1 end-user support including incident and request intake.
• Strong interpersonal and communication skills to collaborate with physicians, customers, and IT staff.
• Proficient in documenting and resolving technical issues.

Responsibilities

• Provide tier 1 end-user support: incident and request intake, documentation, and resolution.
• Collaborate with physicians, customers, department leadership, affiliated organizations, and IT staff to ensure timely IT support.

Skills

Microsoft Windows Experience

MacOS Experience

Troubleshooting Experience

Job description

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details

Job Title: STEPS Client Services Analyst

Requisition Number: TE09460

Department Name: H3997:EVPHA Information Technology

Work Location: Lexington, KY

Salary Range: $15.26/hour

Type of Position: Temporary

Position Time Status: Full-Time

Required Education:

Required Related Experience:

Required License/Registration/Certification:

Physical Requirements: Sitting for extended periods.

Shift: 8:00am – 5:00pm

Job Summary: UK HealthCare Information Technology Services has posted the Customer Service Representative/Client Services Analyst role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to participate in large multi-disciplinary teams with significant amount of varied work assignments. The successful Client Services Analyst is responsible for tier 1 end‑user support: incident and request intake, documentation, and resolution. Additional responsibilities include adherence to the UK HealthCare Behavioral Expectations, and adherence to departmental goals, policies, and procedures. UK HealthCare is a comprehensive healthcare system consisting of the medical, nursing, health sciences, public health, dental and pharmacy patient care activities of the University of Kentucky in Lexington, KY, and in several off‑site locations. UK HealthCare is expanding through the construction of a new hospital and potential future acquisitions. All UK HealthCare employees commit to providing excellent service and promoting a positive image while adhering to UK HealthCare Behavioral Expectations and Standards which include being customer centered, service focused, quality driven, resource wise, and growth oriented.

Skills / Knowledge / Abilities: Microsoft Windows Experience; MacOS Experience; Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.

Does this position have supervisory responsibilities? No

Preferred Education/Experience:

Deadline to Apply: 08/19/2026

Our University Community

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Equal employment opportunity, including veterans and individuals with disabilities.