Patient Experience Coordinator

Socket.dev; Waynesville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

Generous PTO accrual

Job summary

Socket.dev in Waynesville, NC is seeking an organized medical office coordinator to manage patient scheduling, verify benefits, and coordinate with the team to ensure a seamless patient experience. The role emphasizes outstanding customer service, accurate data entry, and proficient use of MS Office and EMR systems.

The ideal candidate has a high school diploma, experience in a medical/dental office, and a willingness to learn new software while supporting patients from referral to payment and

Qualifications

• High school diploma or equivalent and prior experience in a medical or dental office.
• Ability to access, input, and retrieve information using computer programs including MS Office.
• Comfort with learning new software and EMR systems.

Responsibilities

• Exhibits outstanding customer service with the patient as a top priority.
• Answers the telephone and directs calls or schedules new patient appointments.
• Confirms appointments and provides pre-visit instructions.
• Discusses benefits, co-pays and coverage information for outpatient procedures.
• Responds to third party payers with requested information.
• Coordinates benefit verification and self-pay options for new patients.
• Collaborates with staff to verify referrals and radiography.

Skills

Customer service

Scheduling

Data entry

Insurance verification

Billing

Microsoft Office

EMR

Education

High school diploma

Associates or Bachelor's in healthcare administration

Tools

Microsoft Office

EMR

Job description

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients’ needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office