Medical Assistant: Front Desk & Clinical Care

Lehigh Valley Health Network; Kutztown (Berks County); On-site; USD 36,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network invites applications for a Medical Assistant at the Kutztown Health Center. You will support clinicians, prepare exam rooms, collect histories, and assist with labs and referrals while ensuring smooth front-desk operations.

The role emphasizes patient-centered care, teamwork, and adherence to EMR workflows, with a Day Shift and onsite responsibilities in a busy outpatient setting.

Qualifications

• Specialized Diploma as a Medical Assistant.
• Ability to take initiative and function independently as well as collaboratively.
• Excellent computer skills including EMR, word processing, and Excel.
• American Heart Association Basic Life Support - State of Pennsylvania within 30 Days.

Responsibilities

• Prepares patient and equipment for exams/procedures and maintains exam rooms and clinical area.
• Performs medical history collection and medication refill, per protocol.
• Collects and prepares lab specimens/lab requisitions accurately and schedules and obtains authorizations for referrals and/or procedures.
• Identifies actual or potential patient risks and communicates those risks to the licensed nurse or provider upon recognition.
• Adheres to clerical, clinical, and EMR workflows.
• Performs clerical duties and provides front office support duties such as greeting and welcoming patients and providing excellent customer service both in-person and over the phone.
• Collects co-payments, schedules appointments, updates missing patient demographics, obtains referrals and pre-certifications.
• Uses patient centered care concepts in delivering care and performing related activities.

Skills

EMR proficiency

Excel

Customer service

Education

Specialized Diploma in Medical Assistant

Associate’s Degree in Medical Assistant (preferred)

Certifications: CCMA/NHA, CMA/AAMA, CMAC/AMCA etc. (Pennsylvania)

Tools

EMR software

Microsoft Word

Job description

Lehigh Valley Health Network invites applications for a Medical Assistant at the Kutztown Health Center. You will support clinicians, prepare exam rooms, collect histories, and assist with labs and referrals while ensuring smooth front-desk operations.

The role emphasizes patient-centered care, teamwork, and adherence to EMR workflows, with a Day Shift and onsite responsibilities in a busy outpatient setting.