Patient Experience Coordinator

21st Century Rehab, PC; Jefferson (IA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Disability Insurance

Life Insurance

401K with match

Paid Time Off

Bonus Program

Continuing Education

Job summary

21st Century Rehab, PC is seeking a courteous front desk/administrative support professional to greet patients, answer questions and direct to the right department. You will schedule appointments, handle basic data entry, and help navigate insurance benefits while ensuring confidentiality and accuracy.

In this role you will work as part of a team and independently, maintain a reliable schedule, and support the clinic director to keep operations running smoothly across the outpatient office, with

Qualifications

• Strong customer service skills.
• Ability to enter information into multiple computer programs accurately.
• Ability to interact effectively with physicians and health care team members.
• Knowledge of insurance verification is a plus; college degree a plus.

Responsibilities

• Greet patients and visitors with courteous, caring and professional assistance.
• Answer questions and direct to appropriate person or department.
• Make, cancel and reschedule patient appointments; maintain the schedule.
• Work with insurance carriers to help navigate benefits for patients.
• Attend clinic/organization meetings and stay informed via emails and intranet.
• Maintain confidentiality per laws and policies.
• Track daily, weekly and monthly productivity; basic data entry.

Job description

Essential Functions and Responsibilities:

Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.Answer their questions and provide non-medical information and/or direct to appropriate person or department. Make, cancel and reschedule patient appointments.Maintain schedule according to office policy. Work with insurance carriers to help navigate benefits for our patients. Work as a team and independently on assigned tasks. Be aware of what is happening in clinic and the organization by attending clinic/organization meetings, reading emails and regularly checking information on the organization's intranet site.Conform to all confidentiality laws. Accurately and timely track daily, weekly and monthly productivity. Basic data entry duties. Supports and upholds the philosophy, objectives, and goals of 21st Century Rehab, PC. Ability to work during normal business hours; work a regular and reliable schedule, help fill in at other outpatient locations for vacation coverage. Perform other duties as requested by Clinic Director to facilitate the smooth and effective operations of the office.

Knowledge, Skills and Abilities:

Strong customer service skills. Ability to effectively enter information into a variety of computer programs. Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. Provide excellent customer service to our patients. Operate office equipment and programs. Previous medical experience preferred. Understand and comply with organizational policies, procedures and systems. Ability to work as a team member. Strong computer skills. Strong verbal and written communication skills. Knowledge of insurance verification and google drive a plus. College degree a plus.

Benefits

We have a positive and supportive staff in a great working environment. We also offer a competitive salary and benefits including continuing education, medical, vision and dental insurance, short and long-term disability, life insurance, bonus plan, PTO (4 weeks a year), 401K plan with employer match, and more!

21st Century Rehab, PC is an Equal Opportunity Employer.