Patient Administrative Coordinator

Team Rehabilitation Physical Therapy; Bingham Farms (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Team Rehabilitation Physical Therapy in Michigan is seeking a Patient Administrative Coordinator to be the first point of contact in the clinic, greet patients, schedule visits, and manage intake paperwork.

The role emphasizes clear communication with patients, physicians, and staff, handling billing and insurance questions, and maintaining accurate records in the EMR system while contributing to a supportive, efficient clinic culture.

Qualifications

• No prior experience or education required.
• High school graduate or equivalent.
• Experience in a patient-centered health care position is an advantage but is not necessary.
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Greet patients in a friendly, outgoing manner and verify appointments.
• Assist with completing paperwork and ensure smooth patient flow.
• Maintain 360-degree communication with patients, physicians, and staff.
• Coordinate scheduling to ensure appropriate visit numbers.
• Assist patients with insurance questions and explain benefits.
• Obtain, verify, and track authorizations as needed.
• Input data into EMR and billing systems accurately.
• Collect copayments and process receipts professionally.
• Support clinic performance by preparing reports from in-house data.
• Maintain confidentiality and protect patient privacy.
• Multitask in a fast-paced environment and assist the clinic director as needed.

Skills

Customer service

Verbal communication

Written communication

Data entry

Computer skills

Education

High school diploma or equivalent

Tools

EMR systems

Billing software

Job description

Overview

About Us

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, we’ve been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member.

Our mission is simple:

• Provide the best outpatient physical, and occupational therapy.
• Make therapy enjoyable for patients.
• Deliver measurable improvements in health and quality of life.

We believe great therapy starts with great people — and we provide the training, resources, and support to help you succeed.

Why You’ll Love Working Here

Competitive Pay & Benefits

• Low cost medical plan options, plus dental & vision coverage.
• 401(k) match to help you plan for your future.
• Profit sharing so you share in the company’s success.
• Equity opportunities for long-term growth.
• Monthly bonus opportunities.
• Generous PTO and flexible scheduling.
• For professional development: $1500 per year for continuing education or student loan repayment - your choice
• 40 hours of paid CEU time each year, in addition to PTO.

Culture of Support

• A strong Equity & Engagement commitment — every team member’s voice matters.
• A collaborative environment where you’re part of improving patients’ lives every day.

$18 - $22 / hour

Responsibilities

Team Rehabilitation is seeking that outgoing, dynamic individual to be that all-important first point of contact within our clinic. The ideal candidate would be empathetic to patient conditions and willing to do whatever is needed to help, accommodate, and support the patient’s success in therapy.

What You’ll Do:

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
• Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.

Other Tasks:

• The Patient Administrative Coordinator must be able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks
• Perform additional duties as assigned by the clinic director.

Qualifications

What We’re Looking For

• No prior experience or education required.
• High school graduate or equivalent
• Experience in a patient centered health care position is an advantage but is not necessary
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills
• Commitment to diversity, equity, and inclusion.