Medical Receptionist (Evening)

Rehab 2 Perform; Germantown (MD); On-site; USD 29,000 - 32,000; Full time

Job summary

Rehab 2 Perform Germantown location seeks a Clinic Coordinator to manage daily clinic operations, coordinate with therapists and staff, and keep patient scheduling efficient. You will oversee insurance verifications, billing entries, and event coordination, while delivering outstanding customer service.

The role requires multitasking in a fast-paced clinical setting, with hours 11am-7pm Monday-Thursday and 9am-5pm Fridays, supporting a team dedicated to empowering patients to reach their

Qualifications

• Experience with Electronic Medical Records (EMR) and scheduling software.
• Ability to use office technology (computer, scanner, iPad, credit card machine).
• Customer service and relations experience.
• Clinical setting background with medical billing knowledge is a plus.
• Willingness to follow directions and adapt in a fast-paced environment.
• Professional demeanor and strong organization skills.
• Experience with G-Suite and initiative-taking mindset.
• High school diploma or equivalent.

Responsibilities

• Verify insurances and authorizations for visits.
• Delegate and coordinate tasks with staff and therapists.
• Enter charges (copays, co-insurance) and review daily patient payments.
• Coordinate in-services and events with Site Director and management.
• Perform clerical duties and assist patients with paperwork.
• Communicate client arrivals and ensure session timeliness.
• Multitask and complete duties within standard timeframes.
• Maintain neat, organized workspace and facility cleanliness.
• Assist with scheduling, lost patients, and rescheduling plans of care.
• Follow up on daily reports to prevent delays in patient care.

Skills

Customer service

Multitasking

Tech skills

Communication

Organization

Initiative

G-Suite

Adaptability

Education

High school diploma

Tools

EMR scheduling software

PromptEMR

Revflow

Scheduling software

Job description

Job Details

Job Location: Germantown, MD 20876, Salary Range: $21.00 - $23.00 Hourly, THE PLACE FOR YOU - Rehab 2 Perform is the work environment suited for individuals looking for a combination of athletics and health care. The R2P team provides physical therapy to help individuals in the community reach their greatest potential. For those looking to work on a team that is determined to empower all clients who walk in our doors, this is the place for you.

This Clinic Coordinator will oversee the daily operations of our clinic, communicate and delegate to other staff and effectively manage the physical therapists schedule. This individual must be able to efficiently multitask and be driven to provide outstanding customer service.

Normal work hours 11am-7pm Monday - Thursday & 9am-5pm Fridays

Responsibilities and Duties

• Verification of Insurances and Authorizations of visits


• Delegation and Coordination of Tasks with other Clinic Coordinators, Physical Therapists, Site Directors and Corporate Management


• Accurately enter charges (copays, co-insurance and bill payments). Review of daily patient payments


• Preparation and Coordination of In-Services and Events with Site Director and Corporate Management


• Performs clerical duties, such as taking inventory, ordering supplies, answering the telephone or taking messages. Assists patients with paperwork when necessary


• Communicate arrival of clients and help ensure timeliness of sessions


• Multi-tasking of job tasks and responsibilities with the ability to complete in an expected time frame


• Maintains a neat and organized workspace and ensures cleanliness within the facility


• Understanding and assisting in the patients plan of care in regards to scheduling appointments, lost patients, and pro-actively rescheduling appointments


• Follows up and reviews daily reports and proactively communicates the need for a prescription, authorization / referral / precertification to ensure there are no delays with patient care

Compensation, Benefits & Equal Employment Opportunities

Pay range based on experience. Health Insurance benefits (Medical, Dental, Vision) will be presented to full time employees, including a $300 monthly stipend for those who enroll in medical benefits. Investment options are available through a 401k plan, following six (6) months of employment and 500 hours worked with Rehab 2 Perform. Full time staff receive a minimum of 10 paid days off and seven (7) paid holidays per year. Vacation increases incrementally with longevity with the company. Opportunity for growth & promotion.

Rehab 2 Perform provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rehab 2 Perform complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Rehab 2 Perform expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rehab 2 Perform's employees to perform their job duties may result in discipline up to and including discharge.

Qualifications: Qualifications and Skills

• Experience with Electronic Medical Records (EMR) and scheduling software


• Accurately and Efficiently uses technology in the office (computer, scanner, iPad, credit card machine), and any software required. Knowledge and use of PromptEMR, Revflow and other healthcare software is favorable.


• Customer service / relations experience


• Superficial knowledge of the reasons for patient care including physiology, anatomy, and neurology is helpful, but not required


• Previous experience in a clinical setting (hospital or physical therapy clinic) with an understanding of medical billing practices and medical terminology (CPT and ICD10 codes)is a plus


• Willing to work under direction and take instructions and corrections; ability to reason, to remember names; details of instructions; must be alert, adaptable, and flexible


• Professional manner; thoughtful of others, gentle and courteous


• Ability to organize and prioritize as things change and the atmosphere is fast pace.


• Experience using G-Suite product (i.e. Google Docs, Gmail, Calendar)


• Comfortable taking initiative (Self-starter)


• High school graduate or equivalent