Patient Experience Coordinator

Hartford HealthCare; Farmington (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Hartford HealthCare, in Farmington, CT, is seeking a Patient Experience Coordinator to support the Human Experience Department. The role focuses on organizing data and metrics, coordinating projects, and facilitating collaboration among stakeholders to enhance patient experience across the network.

Ideal candidates have an Associates degree or higher and 2–3 years in healthcare, with a preference for those with customer experience and statistics experience.

Qualifications

• Associates degree or higher is required.

Responsibilities

• Organizing the display of data and metrics
• Lead and direct assigned project work (agendas, resources, work plans) to completion
• Facilitate communication among multiple stakeholders
• Coordinate the implementation of new practices and providers into the survey process
• Acute attention to detail with the ability to interpret data and make recommendations
• Support administrative functions for the Directors of Human Centered Care including but not limited to updating dashboards, creating PPT presentations, monitoring and updating tracking documents, facilitating surveying efforts.

Education

Associates Degree or higher

Job description

Location Detail: 9 Farm Springs Rd Farmington (10566)

Shift Detail: Monday-Friday

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network

Responsibilities

The Patient Experience Coordinator is responsible for supporting the work of Human Experience Department. Support functions will include but, not be limited to the following:

• Organizing the display of data and metrics
• Lead and direct assigned project work (agendas, resources, work plans) to completion
• Facilitate communication among multiple stakeholders
• Coordinate the implementation of new practices and providers into the survey process
• Acute attention to detail with the ability to interpret data and make recommendations
• Support administrative functions for the Directors of Human Centered Care including but not limited to updating dashboards, creating PPT presentations, monitoring and updating tracking documents, facilitating surveying efforts.

Qualifications

Education

• Associates Degree or higher

Experience

• Minimum 2-3 years of experience in healthcare industry.
• Background in customer experience preferred
• Experience with application and interpretation of statistical methodologies is preferred

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.