Patient Service Coordinator - Primary Care

Hartford HealthCare; Winsted (CT); On-site; USD 34,000 - 44,000; Full time

Job summary

Hartford HealthCare Medical Group seeks a Patient Service Coordinator to greet patients, register them, and maintain records to ensure a positive patient experience. You will schedule appointments, facilitate timely access, and respond to inquiries while upholding privacy and safety standards.

This role supports a busy medical office, emphasizing accuracy, courtesy, and efficient operations in a patient-centered environment.

Qualifications

• High school diploma/GED equivalent is required or preferred.
• Relevant experience in a fast-paced medical office is highly preferred.
• Epic experience is preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.

Responsibilities

• Greet patients, register them, and maintain records and accounts.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Respond to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.

Skills

Customer service

Communication

Education

High school diploma/GED or equivalent

Tools

Epic

Job description

Location Detail: 80 South Main St Winsted (10478)

Shift Detail: Mon-Fri

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Serve patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.