Patient Experience Coordinator

Rocky Mountain Spine & Sport Physical Therapy; Denver (CO); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Charity Day

Health/Dental/Vision

401K match

Job summary

Rocky Mountain Spine & Sport Physical Therapy in Denver, CO, is seeking a Patient Care Coordinator I to support clinic growth through patient intake and front-office operations. You will collaborate with the Clinic Director to ensure efficient procedures and uphold Upstream Rehabilitation's mission and values.

The role emphasizes excellent customer service, multitasking across programs, scheduling, verifying insurance, and maintaining an inviting clinic environment.

Qualifications

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Responsibilities

• Core responsibilities: Collect all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Customer Service
• Create an inviting clinic atmosphere
• Make all welcome calls; Monitor arrival rate through great customer experience
• Manage schedule efficiently
• Manage document routing
• Manage personal overtime
• Manage non-clinical documentation
• Manage deposits
• Manage caseload, D/C candidate, progress note, and insurance reporting
• Monitor clinic inventory
• Attend required training and quarterly compliance training

Skills

Communication skills

Multitasking

Time management

Customer service

Teamwork

Education

High School Diploma or equivalent

Job description

Rocky Mountain Spine & Sport Physical Therapy in Denver, CO, is seeking a Patient Care Coordinator I to support clinic growth through patient intake and front-office operations. You will collaborate with the Clinic Director to ensure efficient procedures and uphold Upstream Rehabilitation's mission and values.

The role emphasizes excellent customer service, multitasking across programs, scheduling, verifying insurance, and maintaining an inviting clinic environment.