Patient Experience Coordinator

Akumin®; City of Gloversville (NY); On-site; USD 24,796 - 27,552; Full time

Job summary

Akumin Operating Corp. is seeking a Patient Coordinator in New York to support patient care and service. You will assist patients in person and over the phone, handle registration, and help with insurance verification and documentation, ensuring a smooth patient experience.

The role involves preparing records, scheduling appointments, and maintaining HIPAA-compliant processes across multiple locations with strong customer service and organizational skills.

Qualifications

• High School Diploma or equivalent experience required.
• CPR Certification must be obtained prior to hire.
• Valid state driver's license required.
• Ability to work at several locations.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications.
• Local travel may be required.
• The COVID-19 vaccination may be a condition of employment.
• Pre-employment background check and drug screen required.

Responsibilities

• Greets and assists patients, customers and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• Collects monies for time-of-service patient responsibility.
• Verifies insurance coverage and obtains prior authorization.
• May perform preliminary screening of patients prior to procedures.
• May transport patient to/from the exam room.
• May assist in patient transfer on/off the exam table.
• May prepare medical records for physicians, patients and customers.
• Ensures accurate documentation of patient visits in electronic systems and on written documents.
• May assist the clinical staff with documentation and image delivery.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Computer basics

Bilingual Spanish

Education

High School Diploma

Job description

Akumin Operating Corp. is seeking a Patient Coordinator in New York to support patient care and service. You will assist patients in person and over the phone, handle registration, and help with insurance verification and documentation, ensuring a smooth patient experience.

The role involves preparing records, scheduling appointments, and maintaining HIPAA-compliant processes across multiple locations with strong customer service and organizational skills.