Patient Experience Coordinator

Wisconsin Functional Med; Appleton (WI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Wisconsin Functional Med in Appleton, WI is seeking a Patient Experience Coordinator to create a seamless, welcoming front-desk experience and support the daily flow of the clinic. As the first point of contact for patients, you will assist with check-in and check-out, coordinate appointments, and communicate with teammates to keep the schedule running smoothly.

If you enjoy helping people, staying organized in a busy environment, and taking pride in delivering a positive patient experience,

Qualifications

• Enjoy helping people and staying organized in a busy environment.

Responsibilities

• This role combines patient service, scheduling, communication, and organization.

Job description

The Patient Experience Coordinator plays an essential role in creating a seamless, welcoming experience for our patients and supporting the daily flow of the clinic. This position combines patient service, scheduling, communication, and organization. You’ll be one of the first people patients interact with, making a lasting impression on their experience with WIFM. We’re looking for someone who enjoys helping people, stays organized in a busy environment, and takes pride in creating a positive experience for patients and teammates alike.

Why This Role Matters

When this role is done well:

• Patients feel welcomed, informed, and cared for
• Providers can focus on delivering excellent care
• Schedules run smoothly and efficiently
• Team members can work proactively rather than reactively
• The overall patient experience reflects the high standards of WIFM

This is an important role with meaningful impact on both patient care and clinic operations.