Patient Experience Concierge & Tour Guide

US-Department-of-Veterans-Affair; Amarillo (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

The Patient Relations Assistant at US Department of Veterans Affairs Amarillo Health Care System (AVAHCS) serves as an ambassador under the Experience Service, acting as a liaison between patients and staff, and fulfilling roles as a patient experience greeter and tour guide, as well as a concierge customer service assistant.

In this role, you will engage with patients to address requests, explain policies, and help navigate the medical center, ensuring a friendly and responsive environment from

Qualifications

• Knowledge of Health Care System policies and procedures.
• Ability to translate policies for patient requests and inquiries.
• Understanding of patient rights and medical terminology.

Responsibilities

• Serve as a liaison between patients and staff within AVAHCS.
• Act as patient experience greeter and tour guide.
• Provide concierge-level customer service and assistance to patients.
• Support the Experience Service in delivering a positive patient experience.

Skills

Health care policies knowledge

Policy translation

Patient rights knowledge

Medical terminology knowledge

Education

Two years of college education

Job description

The Patient Relations Assistant at US Department of Veterans Affairs Amarillo Health Care System (AVAHCS) serves as an ambassador under the Experience Service, acting as a liaison between patients and staff, and fulfilling roles as a patient experience greeter and tour guide, as well as a concierge customer service assistant.

In this role, you will engage with patients to address requests, explain policies, and help navigate the medical center, ensuring a friendly and responsive environment from