Patient Relations Assistant

US-Department-of-Veterans-Affair; Amarillo (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

The Patient Relations Assistant at US Department of Veterans Affairs Amarillo Health Care System (AVAHCS) serves as an ambassador under the Experience Service, acting as a liaison between patients and staff, and fulfilling roles as a patient experience greeter and tour guide, as well as a concierge customer service assistant.

In this role, you will engage with patients to address requests, explain policies, and help navigate the medical center, ensuring a friendly and responsive environment from

Qualifications

• Knowledge of Health Care System policies and procedures.
• Ability to translate policies for patient requests and inquiries.
• Understanding of patient rights and medical terminology.

Responsibilities

• Serve as a liaison between patients and staff within AVAHCS.
• Act as patient experience greeter and tour guide.
• Provide concierge-level customer service and assistance to patients.
• Support the Experience Service in delivering a positive patient experience.

Skills

Health care policies knowledge

Policy translation

Patient rights knowledge

Medical terminology knowledge

Education

Two years of college education

Job description

The Patient Relations Assistant position serves as an Ambassador for the Amarillo Veterans Affairs Health Care System (AVAHCS). The position is aligned under the Experience Service. The position serves as the liaison between the patients and the staff of the Health Care System, as a patient experience greeter & tour guide, as well as a customer service assistant & concierge expert. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/15/2026.

Driver's License Requirement:

A current valid state-issued driver's license is required. Note: We cannot accept photographs. Therefore, please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide your driver's license for verification purposes.

You may qualify based on your experience and/or education as described below:

• General Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-3 level in the Federal service, that equipped me with the knowledge, skills, and abilities (KSAs) needed to successfully perform the duties of this position and that is typically in or related to the position being filled. Examples of general experience would typically include, but are not limited to: Knowledge of Health Care System policies, procedures, and regulations; Ability to translate medical center policies and procedures and regulations in a manner to help respond to patients' requests for assistance; Knowledge of patient rights; Knowledge of medical terminology. NOTE: General experience includes progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years of education above high school (Transcripts Required). OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond high school.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.