Patient Experience Concierge (Full-Time)

Compass Group USA; Richmond (VA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Full benefits package

Medical, Dental, Vision

Job summary

Crothall Healthcare, a Compass Group company, seeks a Patient Ambassador in Richmond, VA, to serve as the primary representative of the Patient Experience Team. The role focuses on completing patient interviews and new admission visits across units, ensuring hospitality and patient satisfaction, and promoting the Patient Experience Program.

The position is full-time with a Monday–Friday schedule (8:00 am–4:30 pm), rotating weekends. Prior customer service experience is preferred.

Qualifications

• Thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Skills

Office procedures

Contract administration

Budgeting

Customer service

Job description

Crothall Healthcare, a Compass Group company, seeks a Patient Ambassador in Richmond, VA, to serve as the primary representative of the Patient Experience Team. The role focuses on completing patient interviews and new admission visits across units, ensuring hospitality and patient satisfaction, and promoting the Patient Experience Program.

The position is full-time with a Monday–Friday schedule (8:00 am–4:30 pm), rotating weekends. Prior customer service experience is preferred.