Patient Experience Concierge — Family Medicine

Advocate Health Care; Huntersville (NC); Sur place; USD 27 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Retirement plan

Education assistance

Résumé du poste

Advocate Health Care in North Carolina is seeking a full-time front desk/registration professional for Family Medicine on Reese Blvd. You will handle patient registration, insurance verification, scheduling, and cash handling to ensure a smooth, positive patient experience.

The role supports four 10-hour days, 9:00 AM-7:00 PM shifts, and requires a High School Diploma or GED, plus computer and customer relations experience. Competitive pay range and benefits are offered.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsabilités

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
• Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Connaissances

Customer service

Interpersonal skills

Communication

Critical thinking

Teamwork

Formation

High School Diploma or GED

Computer experience

Customer relations experience

Front desk experience

Outils

Medical Records Software

Description du poste

Advocate Health Care in North Carolina is seeking a full-time front desk/registration professional for Family Medicine on Reese Blvd. You will handle patient registration, insurance verification, scheduling, and cash handling to ensure a smooth, positive patient experience.

The role supports four 10-hour days, 9:00 AM-7:00 PM shifts, and requires a High School Diploma or GED, plus computer and customer relations experience. Competitive pay range and benefits are offered.