Patient Experience Specialist: Registration & Scheduling

UnityPoint Health; Madison (WI); On-site; USD 20,821 - 29,654; Full time

Benefits offered by this job

Paid time off

401K matching

Dental, health and vision insurance

Tuition reimbursement

Pet insurance

Job summary

UnityPoint Health in Madison, Wisconsin is looking for an Experience Specialist who will manage patient registration and verification tasks at the Meriter clinics. The role requires strong customer service abilities and effective communication.

Responsibilities include capturing patient data, verifying insurance, scheduling appointments, and creating a positive first impression. The ideal candidate should have a high school diploma or equivalent, comfortable using computer software, and possess critical thinking skills.

Qualifications

• Ability to demonstrate strong customer service skills.
• Ability to enter information into various computer programs.
• Ability to communicate effectively in English and work with diverse individuals.

Responsibilities

• Capture and maintain patient registration data.
• Verify insurance eligibility and benefits.
• Schedule patient appointments and handle calls in EPIC Cadence.

Skills

Customer service skills

Entering information

Communication skills

Critical thinking

Education

High School or Vocational School graduate

Tools

Microsoft Office

Job description

UnityPoint Health in Madison, Wisconsin is looking for an Experience Specialist who will manage patient registration and verification tasks at the Meriter clinics. The role requires strong customer service abilities and effective communication.

Responsibilities include capturing patient data, verifying insurance, scheduling appointments, and creating a positive first impression. The ideal candidate should have a high school diploma or equivalent, comfortable using computer software, and possess critical thinking skills.