Patient Experience Concierge

Parkside Pediatrics; South Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Parkside Pediatrics is seeking a Patient Experience Host to warmly welcome patients, check them in and out, and advocate for their needs by coordinating information with the care team.

You will enter confidential health and financial data in the practice software, assist with billing questions, schedule appointments, verify records, keep the front desk tidy, and uphold patient privacy. Parkside Pediatrics is an equal opportunity employer.

Qualifications

• High School Diploma or GED.
• Experience in the medical field preferred but not required.

Responsibilities

• Greets patients in a friendly manner as the “face” of the practice.
• Enters confidential personal health information and financial information into eClinicalWorks with a high rate of accuracy.
• Works effectively and efficiently through identifying and resolving patient billing complaints where needed and directs necessary issues to the billing department.
• Schedules appointments in eClinicalWorks with a high rate of accuracy.
• Registers patients by verifying that patient’s record is up to date and accurate. Makes appropriate changes in eClinicalWorks and on patient’s chart.
• Keeps work area and surrounding patient waiting areas neat and well-ordered to provide a clean and professional environment to the overall patient experience.
• Organizes, files and distributes mail as needed on a daily basis.
• Complies with federal and local laws in ensuring patient privacy.
• Collects payment from patients, applies payments and adjustments to patient accounts in eClinicalWorks, and reconciles daily deposits.

Education

High School Diploma or GED

Job description

Parkside Pediatrics is seeking a Patient Experience Host to warmly welcome patients, check them in and out, and advocate for their needs by coordinating information with the care team.

You will enter confidential health and financial data in the practice software, assist with billing questions, schedule appointments, verify records, keep the front desk tidy, and uphold patient privacy. Parkside Pediatrics is an equal opportunity employer.