Floating Front Desk Patient Experience Host

Tribe513; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Parkside Pediatric is seeking a Patient Experience Host (Float) to warmly welcome families, check patients in and out, and support a smooth in-office experience across Greenville-area locations.

The role emphasizes exceptional customer service, strong hosting abilities, and reliable feet-on-time performance in a busy pediatric office setting. Training and team meetings are part of the year-round expectations.

Qualifications

• Customer service experience preferred.
• High School Diploma or GED required.
• Comfortable with computer skills and typing.
• Strong relational and hosting traits.
• Willing to be on your feet for 90% of working hours.

Responsibilities

• Greeting our patients with exceptional customer service and hosting families by guiding their check in/out process.
• Inviting, connecting, and partnering with patients and families to provide extraordinary patient care.
• Refreshing waiting area, connecting with waiting families, owning wait times and appointment flow, handling paperwork, scheduling future appointments, and collecting payments.
• Reviewing provider schedules, prepping electronic charts for upcoming appointments, collecting and verifying patient demographic and insurance information, and cleaning and organizing the front desk and waiting room areas.
• Filling in on the Patient Experience team, floating to other locations as needed, and covering early access/urgent care on an as needed basis.
• Attending team development meetings and trainings throughout the year.

Skills

Customer service

Typing

Computer skills

Hosting skills

Education

High School Diploma or GED

Job description

Parkside Pediatric is seeking a Patient Experience Host (Float) to warmly welcome families, check patients in and out, and support a smooth in-office experience across Greenville-area locations.

The role emphasizes exceptional customer service, strong hosting abilities, and reliable feet-on-time performance in a busy pediatric office setting. Training and team meetings are part of the year-round expectations.