Patient Experience Concierge

Harbor Health; Round Rock (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and incentives

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

Job summary

Harbor Health in Austin, TX is seeking skilled Patient Reception Specialists to join our growing team. As the face of our clinics, you will welcome members and facilitate a seamless experience that builds trust and satisfaction.

You will work with our care team to deliver a member-centered experience, handle insurance documentation, and support administrative duties in a fast-paced, patient-focused environment.

Qualifications

• High School Diploma or equivalent required.
• Proficiency in medical terminology and insurance practices.
• Proficient in Google Suite and EMR systems.
• Competent in arithmetic for payments and balancing.
• Knowledge of CPT and ICD-10 coding.
• Excellent customer service and proactive attitude.
• Strong communication with diverse backgrounds.
• Team player with sound judgment.
• Maintain confidentiality when handling patient information.

Responsibilities

• Greet patients and visitors professionally and welcoming.
• Prepare patients for appointments and inform them of required information.
• Communicate services to members and manage schedule delays.
• Collect co-payments and reconcile balances at check-in.
• Obtain insurance cards and required documentation; file in EMR.
• Schedule and follow-up appointments per policy; perform demographic verifications.

Skills

Customer service

Medical terminology

Insurance knowledge

Computer skills

CPT/ICD-10 knowledge

Communication

Team player

Confidentiality

Education

High School Diploma or equivalent

Tools

Google Suite

EMR systems

Job description

Harbor Health in Austin, TX is seeking skilled Patient Reception Specialists to join our growing team. As the face of our clinics, you will welcome members and facilitate a seamless experience that builds trust and satisfaction.

You will work with our care team to deliver a member-centered experience, handle insurance documentation, and support administrative duties in a fast-paced, patient-focused environment.