Patient Experience Concierge

Groupe Kardol; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Student loan repayment

Tuition reimbursement

FREE college education programs

Retirement savings

Paid paternity leave

Fertility benefits

Backup elder and childcare

Pet insurance

PTO and paid holidays

Job summary

Orlando Health is seeking a Guest Services Associate in the Orlando area to escort guests to in-hospital destinations and provide information to visitors. You will refer guests to the appropriate department, respond to needs, and maintain professional interactions with staff.

Requirements include a high school diploma and at least two years' experience in customer service, with a courteous, punctual approach and a professional appearance.

Qualifications

• Two years of experience in a customer service setting.
• Excellent interpersonal and communication skills.
• Ability to provide information and directions to guests.

Responsibilities

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Maintains professional relationships with hospital staff, management and departments.
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
• Displays a caring attitude with sensitivity to customer concerns.
• Presents a professional image in dress, hygiene and communications skills.
• Maintains regular, punctual attendance consistent with Orlando Health policies.

Skills

Customer service

Communication

Guest relations

Education

High School diploma or equivalent

Job description

Orlando Health is seeking a Guest Services Associate in the Orlando area to escort guests to in-hospital destinations and provide information to visitors. You will refer guests to the appropriate department, respond to needs, and maintain professional interactions with staff.

Requirements include a high school diploma and at least two years' experience in customer service, with a courteous, punctual approach and a professional appearance.