Patient Experience Concierge: Guest & Visitor Services

NPT Newport Hospital

United States

On-site

USD 25,000 - 36,000

Full time

5 days ago

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Job summary

Brown University Health is seeking a Guest Service Attendant to be the friendly first contact for patients and visitors at Newport Hospital. You will welcome guests, provide directions, assist with wayfinding and transport, and ensure a welcoming environment in line with hospital policies.

The role requires basic computer skills, a passion for exceptional customer service, and at least 1 year in a customer service setting.

Qualifications

High School diploma or equivalent.
A degree or certificate in a hospitality-related field is preferred.
Basic computer skills, including word processing, required.
Excellent customer service and people skills required.
Minimum of 1-year of customer service experience required.

Responsibilities

Greet patients, visitors, and guests warmly and make them feel welcome and attended.
Provides wayfinding and transport as needed and according to department guidelines.
Acts as a liaison between patients, visitors and guests and any hospital department.
Anticipate guest’s needs to accommodate them and provide an exceptional guest experience.
Screens all visitors and patients using approved screening process and ensures all follow COVID etiquette.
Maintains main entrance PPE inventory and order stock as needed.
Cross‑trained in patient and visitor badging system as a backup to security personnel.
Provides room numbers of patients.
Distributes and logs specialized keys to designated volunteers.