Guest Service Representative

Parkview Health; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Parkview Health is seeking a Guest Services Representative to serve as the first point of contact for patients, families, and visitors in the main lobby. You will greet guests, assess needs, and direct them to registration or the appropriate department, while handling inquiries with professionalism.

The role emphasizes outstanding customer service and clear communication, with knowledge of medical terminology a plus. This is an in-person position at Parkview Health facilities.

Qualifications

• Minimum 2 years of customer service experience preferred.
• Basic computer skills and ability to learn software/applications.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet and assist guests in the main lobby.
• Direct guests to patient registration or appropriate departments.
• Respond to inquiries from patients, families, and visitors with professional phone etiquette.
• Provide welcoming, courteous, and accurate information to the public.

Skills

Customer service

Computer literacy

Education

High school diploma or GED

Job description

Summary

The Guest Services Representative serves as the first point of contact for patients, families, and visitors, providing a welcoming and professional experience in the main lobby. This role greets and assists guests, assesses patient needs, and directs individuals to patient registration or the appropriate department for services. The Guest Services Representative also responds to inquiries from patients and visitors, and the public using professional telephone etiquette and exceptional customer service.

Education

• High school diploma or the equivalent with GED.

Licensure/Certification

• Addendums are required for 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. To view addendums, go to the job description page on Parkview's intranet.

Experience

• Minimum 2 years of customer service experience preferred.
• Must be able to demonstrate a working knowledge of general computer skills and application.

Other Qualifications

• Knowledge of medical terminology preferred.