Patient Experience Concierge - Front Desk

CloseKnit; Silver Spring (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

CloseKnit is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors. You will provide warm greetings, assist with check-in/check-out, and support appointment scheduling to ensure smooth patient flow.

Role requires strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare environment; familiarity with EHR systems and insurance verification is preferred.

Qualifications

• High school diploma or equivalent; healthcare admin certification is a plus.
• Previous receptionist/administrative experience, preferably healthcare.
• Strong communication and interpersonal skills with diverse populations.
• Proficient with office equipment and EHR systems.
• Excellent organizational skills and detail orientation, with multitasking ability.

Responsibilities

• Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
• Assist patients with check-in and check-out processes, ensuring information is collected and processed accurately.
• Manage appointment scheduling, including booking, rescheduling, and confirming appointments.
• Answer incoming phone calls promptly and professionally, directing calls to appropriate staff.
• Maintain clear communication with patients, providers, and staff to facilitate smooth operations.
• Perform administrative tasks including data entry, patient records, and correspondence.
• Assist with billing and insurance verification processes as needed.
• Maintain a clean, organized front desk and waiting area; manage office supplies with the office manager.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Address patient concerns with empathy and escalate to management when needed.
• Collaborate with team members to resolve scheduling conflicts and improve patient experience.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

HIPAA compliance

Team collaboration

Education

High school diploma

Tools

Electronic Health Records (EHR)

Insurance verification software

Job description

CloseKnit is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors. You will provide warm greetings, assist with check-in/check-out, and support appointment scheduling to ensure smooth patient flow.

Role requires strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare environment; familiarity with EHR systems and insurance verification is preferred.