Patient Experience Concierge

Nyuhs; City of Norwich (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

403(b) retirement plan with company 2%

Paid time off accruals

Job summary

United Health Services (UHS) in Norwich, NY is seeking a Patient Contact Center Representative (PCCR) to provide courteous, high-quality patient interactions across our practices. You will support registration, scheduling, insurance verification and billing while upholding UHS policies and standards.

The role emphasizes exceptional communication, clinical terminology familiarity, and strong PC skills, with a typical day in a 40-hour shift and a 17.19–24.42 USD hourly wage.

Qualifications

• Exceptional communication with patients and families.
• Proficient PC skills and ability to navigate multiple systems.
• Knowledge of medical terminology to accurately interpret patient information.

Responsibilities

• Serve as the customer service liaison to our practices, ensuring a seamless patient experience.
• Handle registration, scheduling, insurance verification and billing with accuracy and courtesy.

Skills

Exceptional communication

Proficient PC skills

Medical terminology

Education

High School Diploma or equivalent

Job description

United Health Services (UHS) in Norwich, NY is seeking a Patient Contact Center Representative (PCCR) to provide courteous, high-quality patient interactions across our practices. You will support registration, scheduling, insurance verification and billing while upholding UHS policies and standards.

The role emphasizes exceptional communication, clinical terminology familiarity, and strong PC skills, with a typical day in a 40-hour shift and a 17.19–24.42 USD hourly wage.