Patient Contact Center Representative

United Medical Associates PC; New York (NY); On-site; USD 24,000 - 34,000; Full time

Job summary

United Health Services (UHS) is seeking a Patient Contact Center Representative (PCCR) to serve as the customer service liaison for our practices. The role emphasizes courteous communication and a seamless patient experience while adhering to registration, scheduling, insurance verification and billing policies.

The PCCR will be based in the Chenango Memorial Hospital system with a day shift and a 40-hour work week, offering competitive hourly compensation and opportunities for growth within a

Qualifications

• Minimum required: High School Diploma or equivalent.
• Preferred: Previous medical, administrative, call center and customer service experience
• Proficient PC skills
• Knowledge of Medical Terminology

Responsibilities

• Act as customer service liaison for patients across practices.
• Provide courteous, respectful communication to ensure a seamless patient experience.
• Follow UHS policies regarding registration, scheduling, insurance verification and billing.

Skills

PC skills

Medical terminology

Education

High School Diploma or equivalent

Job description

Position Overview

A Patient Contact Center Representative (PCCR) is the customer service liaison to each of our practices. The PCCR interacts with each patient with courtesy and respect using exceptional communication skills. The purpose of this position is to provide our patients with a seamless experience while following all UHS Policies regarding registration, scheduling, insurance verification and billing.

Primary Department, Division, or Unit

Switchboard and Reception, UHS Chenango Memorial Hospital

Primary Work Shift

Day

Regular Scheduled Weekly Hours

40

Compensation Range

$17.19 - $24.42 per hour, depending on experience

Education/Experience

• Minimum Required: High School Diploma or equivalent
• Preferred: Previous medical, administrative, call center and customer service experience
• Proficient PC skills
• Knowledge of Medical Terminology

Why You'll Love Working at UHS

• At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.
• A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
• Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
• Well-Being & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your long‑term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
• Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
• A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us!

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.