Patient Experience Specialist - Front Desk

Nyuhs; City of Norwich (NY); On-site; USD 24,000 - 34,000; Full time

Job summary

United Health Services (UHS) Chenango Memorial Hospital in Norwich, NY seeks a Patient Experience Associate to greet patients, register and verify insurance, collect payments, and help keep information accurate in Epic. You will work with clinical and administrative teams to ensure smooth visits while protecting patient privacy.

This role emphasizes welcoming service, clear communication, and operational support across front desk functions; the ideal candidate has a high school diploma and

Qualifications

• Required: High School Diploma or equivalent.
• Preferred: Driver License.
• At least 1 year of customer/patient-facing experience directly interacting with and communicating with the public.
• At least 1 year of healthcare experience in the healthcare industry in any job function.
• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role.

Responsibilities

• Greet patients and visitors in person, by phone, and electronically to create a welcoming and supportive patient experience.
• Perform patient registration, scheduling, and insurance verification.
• Provide timely and accurate information to patients regarding appointments, wait times, and services to support visit flow and satisfaction.
• Collect point-of-service payments, including copays and outstanding balances.
• Maintain patient records by scanning and documenting information in Epic.

Skills

Customer-facing experience

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Epic

Job description

United Health Services (UHS) Chenango Memorial Hospital in Norwich, NY seeks a Patient Experience Associate to greet patients, register and verify insurance, collect payments, and help keep information accurate in Epic. You will work with clinical and administrative teams to ensure smooth visits while protecting patient privacy.

This role emphasizes welcoming service, clear communication, and operational support across front desk functions; the ideal candidate has a high school diploma and