Patient Representative - Float to all Central and South locations

Charlotte Radiology, P.A.; Charlotte (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

Charlotte Radiology, P.A. is seeking a Patient Representative to support outpatient imaging sites across Charlotte, NC. The role involves check-in, patient reception and registration, payment collection, and scheduling of exams to ensure smooth clinic flow.

The position also assists with onboarding and training new staff and serves as the first point of contact for patients to deliver an exceptional experience. This role requires adaptivity to varying locations and shifts.

Qualifications

• Customer service experience required.
• 1+ years’ medical office experience preferred; familiarity with outpatient registration workflows.
• High school diploma required.
• Strong communication and organizational skills.
• Ability to thrive in a fast-paced environment.
• Computer literate.

Responsibilities

• Handle patient reception and registration, including preparation of paperwork and updating demographic and insurance information in electronic records.
• Collect payments and/or establish payment plans at the time of service.
• Answer, investigate and/or direct patient inquiries or complaints to appropriate parties.
• Schedule patient appointments and procedures.
• Manage incoming phone calls, serving as a resource for patients, referring providers, and colleagues.
• Send appointment confirmations and follow up on missed visits to ensure timely care.
• Coordinate with staff to maintain office flow and efficiency; work with centralized teams for authorizations and estimates on file.
• Assist Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
• Proactively assist other staff with questions or tasks.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Computer literacy

Flexibility

Shift work

Overtime

Education

High school diploma

Job description

Shift: Monday to Friday between 7:00 am and 6:00 pm (shift may vary each day)

Location: Float to all Central and Southern locations in Charlotte, NC

POSITION SUMMARY: The Patient Representative provides day-to-day administrative support to our outpatient radiology imaging sites to maintain office flow and efficiency. The Patient Representative is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees. This position is the first point of contact for patients as they arrive for their appointments and therefore plays an integral role in delivering an exceptional patient experience.

Essential Duties and Responsibilities:

• Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s)
• Collects payments and or/establish payment plans at the time of service
• Answers, investigates and/or directs patient inquiries or complaints to appropriate parties
• Schedules patient appointments and procedures
• Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues
• Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner
• Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency
• Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file
• Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees
• Proactively assists other Patient Representatives and clinic staff with questions or tasks
• Other duties as assigned

Qualifications:

• Customer service experience required
• 1+ years’ medical office experience preferred - Familiarity with outpatient clinical setting and patient registration workflows, familiarity with medical terminology
• High school diploma required
• Excellent customer service, both internal and external
• Excellent communication skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Ability to thrive in a fast-paced environment
• Attention to detail
• Computer literate
• Primarily sitting; standing and walking as needed
• Lift up to 25lbs
• Possible exposure to radiation, infectious disease, bloodborne pathogens
• Overtime as needed depending on business need
• Shifts subject to variation depending on business need