Patient Experience Concierge

CVS Health Corporation; Cedar Rapids (IA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health in Cedar Rapids, IA is seeking a Welcome Coordinator to create an inclusive, welcoming environment and to leave a positive first impression on patients. You will be the face of the clinic, assisting with check-in, required forms, and co-pays, while keeping the reception area organized.

In this role you’ll manage scheduling in the electronic medical record system, handle phone lines and messages, and support other centers as needed.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.

Skills

Strong computer skills

Google Suite

Professional phone etiquette

Multilingual

Education

Some college

Tools

EMR platform

Job description

Oak Street Health in Cedar Rapids, IA is seeking a Welcome Coordinator to create an inclusive, welcoming environment and to leave a positive first impression on patients. You will be the face of the clinic, assisting with check-in, required forms, and co-pays, while keeping the reception area organized.

In this role you’ll manage scheduling in the electronic medical record system, handle phone lines and messages, and support other centers as needed.