Patient Experience & Clinic Coordinator

Benchmark Physical Therapy; Fayetteville, Raeford (NC, NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual Charity Day

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

401K + company match

Job summary

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator I for our Fayetteville, NC clinic. This entry-level office role supports daily clinic operations and emphasizes excellent customer service and multitasking across multiple computer programs.

The role involves scheduling referrals, verifying insurance, and maintaining a welcoming front office. Full-time benefits include medical/dental/vision/life, disability coverage, a 401K with company

Qualifications

• High School Diploma or equivalent.
• Strong communication and customer service abilities.
• Ability to multitask and manage time effectively.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Provide excellent customer service.
• Create an inviting clinic atmosphere.
• Make welcome calls and monitor arrival rate.
• Manage schedule and non-clinical documentation.
• Handle deposits and insurance reporting.
• Attend training with field trainers and complete compliance training.

Skills

Communication skills

Multitask

Time management

Organization

Presentation skills

Education

High School Diploma or equivalent

Job description

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator I for our Fayetteville, NC clinic. This entry-level office role supports daily clinic operations and emphasizes excellent customer service and multitasking across multiple computer programs.

The role involves scheduling referrals, verifying insurance, and maintaining a welcoming front office. Full-time benefits include medical/dental/vision/life, disability coverage, a 401K with company