Healthcare Financial Counselor - Patient Access & Billing

Geisinger Behavioral Health Centers; Danville (PA); On-site; USD 28,000 - 34,000; Full time

Job summary

Geisinger Behavioral Health Danville is seeking a detail‑oriented Financial Counselor to join our Business Office team. This role serves as a vital link between patients, families, insurance providers, and the facility by ensuring accurate insurance verification, billing support, and collection processes that help patients access the care they need.

The position requires experience in the healthcare revenue cycle, patient access, financial counseling, or related customer service, with emphasis

Qualifications

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Audit admission packets and verify benefits and patient demographics in the patient accounting system.
• Provide financial counseling to patients/guarantors and collect out-of-pocket costs (deductibles, copays, coinsurance).
• Explain benefits and financial obligations to patients/guarantors.
• Complete financial disclosure paperwork for assistance requests including verifying income/expenses.
• Process adjustment forms for charity or administrative adjustments for approval.
• Prepare promissory notes for payment arrangements.
• Update upfront collection log, charity log, and admin adjustment log; review weekly with BOD.
• Identify and act on data from systems to support timely payments; collaborate with team to resolve discrepancies.

Skills

Customer service

Financial counseling

Insurance verification

Education

High school diploma or equivalent

Job description

Geisinger Behavioral Health Danville is seeking a detail‑oriented Financial Counselor to join our Business Office team. This role serves as a vital link between patients, families, insurance providers, and the facility by ensuring accurate insurance verification, billing support, and collection processes that help patients access the care they need.

The position requires experience in the healthcare revenue cycle, patient access, financial counseling, or related customer service, with emphasis