Patient Experience & Care Coordinator - Clinic Float

Ascension; Cookeville (TN); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

403(b) plan

Employee Assistance Program

Spiritual care and stress management

Job summary

Ascension Saint Thomas Medical Group Clinics is seeking a Front Desk/Administrative role in Cookeville, TN for Days and PRN shifts. You will welcome patients, manage check-in/out, and ensure accurate records while coordinating schedules and handling requests for medical records.

You will verify insurance authorizations, precertifications, and assist with co-pays and billing questions with empathy, maintaining a smooth office workflow and accurate daily charges.

Qualifications

• High School diploma equivalency or 1 year of related experience required.
• Professional licensure/certification can be used in lieu of education or experience.

Responsibilities

• Provide a warm, professional welcome and assist visitors with check-in/out and records accuracy.
• Manage schedules, confirm appointments, and handle medical record requests to keep clinical team and patients in sync.
• Assist patients by verifying insurance authorizations and precertifications, and help with co-pays and billing questions.
• Submit daily service charges, reconcile deposits, and provide essential clerical support to keep the office organized and welcoming.

Skills

Patient experience

Scheduling

Insurance verification

Billing questions

Clerical support

Education

High School diploma equivalency

1 year related experience

Job description

Ascension Saint Thomas Medical Group Clinics is seeking a Front Desk/Administrative role in Cookeville, TN for Days and PRN shifts. You will welcome patients, manage check-in/out, and ensure accurate records while coordinating schedules and handling requests for medical records.

You will verify insurance authorizations, precertifications, and assist with co-pays and billing questions with empathy, maintaining a smooth office workflow and accurate daily charges.