Clinic Patient Concierge & Care Coordinator

Ascension Health; Nashville (TN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement

Paid time off

Tuition assistance

Employee assistance

Parental leave

Other benefits

Job summary

Ascension is seeking a Full-time, Days shift patient service representative at Saint Thomas Medical Partners in Nashville, TN. The role focuses on greeting patients, checking in/out, and ensuring accurate records while assisting with insurance precertifications and co-payments. A High School diploma or equivalent and up to one year of relevant experience are required.

Comprehensive benefits are included. Join Ascension to support the care journey, maintain organized clerical workflows, and

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming

Education

High School Diploma or GED

Experience or licensure alternative

Job description

Ascension is seeking a Full-time, Days shift patient service representative at Saint Thomas Medical Partners in Nashville, TN. The role focuses on greeting patients, checking in/out, and ensuring accurate records while assisting with insurance precertifications and co-payments. A High School diploma or equivalent and up to one year of relevant experience are required.

Comprehensive benefits are included. Join Ascension to support the care journey, maintain organized clerical workflows, and