Patient Experience & Care Coordinator

Excelsia Injury Care; Philadelphia (Philadelphia County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

PTO and paid holidays

Employee Assistance Program

401(k) with employer match

Paid training and Education Assistance

Employee Referral Bonus Program

Job summary

Excelsia Injury Care is seeking a detail‑oriented medical office administrator to join our team in Philadelphia. You will handle patient check‑in/out, data entry, and workflow coordination to support chiropractors and clinical staff.

Responsibilities include managing appointments, processing prior authorizations, and maintaining accurate patient records, while delivering excellent customer service in a fast-paced outpatient setting.

Qualifications

• High school diploma or GED equivalent.
• At least 6 months of medical office administrative experience.
• Basic computer skills including data entry, Word, and Outlook.

Responsibilities

• Greet patients and check them in/out with customer service etiquette.
• Follow up with confirmation calls and no-show calls.
• Scan and upload paperwork to the EHR; request hospital records and faxes; update spreadsheets.
• Perform drug screening as required.
• Keep reception area and patient rooms clean and organized.
• Support chiropractors by preparing patients, updating records, and facilitating documentation workflows within PA scope‑of‑practice guidelines.
• Coordinate administrative and non-clinical support for chiropractic providers, including patient intake and chart preparation.
• Manage schedules, obtain prior authorizations, and ensure documentation is complete before treatment.
• Act as liaison between providers and patients for appointment coordination and education.
• Other duties as assigned.

Skills

Communication

Organizational skills

Multitasking

Patient management

Telephone skills

Computer skills

Data entry

Education

High school diploma or GED

Tools

Word

Outlook

Job description

Excelsia Injury Care is seeking a detail‑oriented medical office administrator to join our team in Philadelphia. You will handle patient check‑in/out, data entry, and workflow coordination to support chiropractors and clinical staff.

Responsibilities include managing appointments, processing prior authorizations, and maintaining accurate patient records, while delivering excellent customer service in a fast-paced outpatient setting.